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Refund Policy

AMBRO Fashion wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund. Please read our refund policy below and if you have any questions please email us at customersupport@goambro.com


Items Damaged or Poor Quality
If an item is damaged or is shipped with a poor-quality print, you must send us a photograph of the poor-quality print or damaged area. AMBRO Fashion will replace any items damaged or poor-quality at no additional cost. AMBRO Fashion is not responsible for items damaged in shipping.

Wrong Product Shipped/Missing Items
If we ship the wrong product to your customer, send us a photo showing how the product differs from what was ordered and we will replace or refund any such items at no additional cost. If there are missing items in an order please tell us the items that are missing and we will send the missing item.

Design Issues
If you have any other complaint regarding the design printed on a product, please send us a photo. Credits, refunds, or reprints will be issued at the sole discretion of AMBRO Fashion if the printed design differs substantially from the artwork that was submitted. We will investigate every case and will work to provide a resolution that satisfies you and your customers.

Sizing Issues
In the rare event that a customer is unhappy with the fit of their shoe, AMBRO Fashion will process a free exchange for your customer.
Refunds will not be issued for sizing disputes, only exchanges are allowed.
Free Exchanges will only be allowed once per shoe order. Any costs related to exchanges past the first free exchange must be covered by sellers.
In order for a free exchange to be processed, sellers must provide the following information: reason the shoe didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, customer name, order number, and store name.
Size exchange requests that differ by more than 2 sizes from the original size ordered will be considered a customer-input error and will not be eligible for exchange by AMBRO Fashion.
To reduce the risk of sizing issues, we have provided accurate sizing charts on each of our product specifications pages for customer reference.
Free sizing exchange requests only apply to high tops, low tops, sneakers, boots, casual shoes, flip flops, faux fur boots and slip-ons. No other product in the Pillow Profits catalog is eligible for a free size exchange. In the event that your customer is unhappy with their size and it is not one of the products eligible for a free sizing exchange request it is your responsibility to find a solution with your customer.

Package Returned To Sender – Correct Address
If a package is returned to sender by the shipping courier, AMBRO Fashion will reship the package to your customer for free after an address verification is complete by the seller. All returned to sender orders will be destroyed by the courier or AMBRO Fashion will be charged for another custom tax, duties and another shipping fee once we confirm to ship it back to our production facility.
If a package is returned to the sender by the shipping courier for the second time, AMBRO Fashion will reship the package to your customer for a fee of 50% from the Order Cost and will be collected through PayPal Payment Request.

Package Returned To Sender – Missed Delivery Attempts
All missed delivery attempt orders that got returned to Sender who received notification from Pillow Profits or from the carrier to contact them for a delivery arrangement will only be compensated with 50% Refund Credit.

Package Returned To Sender – Change Address
If a package is returned to sender due to an Address Change and would like to reship the order to the new Address, we will do it with a fee of 50% from the Order Cost.

Package Returned To Sender – Wrong Address
If a package is returned to sender due to wrong Address Information, AMBRO Fashion will not be held liable and compensation will not be granted by any form.

Lost Order – Wrong Address
AMBRO Fashion will not refund nor assume liability for orders that are lost due to incorrect Shipping Address.

Express Line Shipping – Customer Phone Number Requirement
In the event that an express courier is unable to deliver a package for one of the following reasons but not limited to:

Incorrect Address

  • Customer not present for delivery
  • Too many failed delivery attempts
  • Customs clearance hold
  • VAT/Duties owed to clearance agency

AMBRO Fashion will not be responsible for reimbursement, refund or resending the package if the customer’s correct phone number is not provided in the original order details.

Used Items and Term Limits
Items in used condition are not eligible for refunds or exchanges. New and unused items that have been sucessfully received by customers within 30 days are eligible for returns or exchanges. Once 30 days have elapsed from the receipt of goods, refunds and exchanges will no longer be accepted.

Refund Term Limits
Refund and exchange claims will only be accepted within 75 days of order processing.

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